Return/Refund Policy

Can I return an item?
Yes, there are certain situations in which we allow returns; For example, Faulty items, incorrect item sent.
Faulty items MUST be reported to us via ebay messages prior return

How do I request a return?
Returns are only possible when an RMA number or a HP/PHILIPS RA incident number has been provided to you.

If you have a faulty item:
Please message us via email and indicate your order number/eBay item number/eBay User ID as well as the details of the item that you received in error. We will then advise you on how a replacement will be sent.
Please note we MUST have provided you an RA/Incident number for you to return an item.

If you change your mind:
Please choose your item carefully as we do not accept returns just because you change your mind.